While we’re proud of our track record of having very few bugs, they do sometimes occur. If you think you’re seeing a bug, please send us an email ([email protected]) with the following information that will help us investigate:
A clear description of the issue you’re experiencing, including steps you’ve taken to reproduce the issue.
Link to the specific page on the site where the issue is occurring.
Type of browser you’re using (IE, Chrome, Safari, Firefox, etc). If you’re using a mobile device, please specify which mobile device and browser you’re using (e.g. Chrome on iPhone 8).
If applicable, a list of browser pop-up blockers, virus software, or firewalls you’re running. Sometimes these tools interfere with the normal workings of our site.
- Any screenshots of the error message (if applicable) or even a video, if the issue can’t be captured by a single image.
Unsure how to create a screenshot? Here are some instructions that’ll help:
The browsers ‘console’ area shows errors that will be helpful in allowing us to fix the problem.
Please follow these steps to show the ‘console’ area prior to taking any screen captures or videos.
- Chrome: You can show this by going to ‘More Tools’ > ‘Developer tools’ > ‘Console’ tab (or F12).
- Safari: Go to Develop > Show Error Console.
- Firefox: Right-click on the page and click ‘Inspect Element.’ > ‘Console’ tab (of F12)