Contact sections include:
- External Contacts
- Internal Contacts
IMPORTANT - SEE CMS SECTION BELOW Internal & External Contacts will operate differently depending on your Case Management System (CMS) configuration. (Private Industry vs. Law Enforcement)
External Contacts
Internal Contacts
IMPORTANT - CMS Configuration
The Case Management System (CMS) configuration will determine how each section of contacts is used.
Private Industry CMS
Internal Contacts:
Will not be used in the CMS and can be used as a contact list for all internal employees within your organization.
External Contacts:
Will match the organizations and contacts used within the CMS.
Law Enforcement CMS
External Contacts:
Will not be used in the CMS and can be used as a contact list for all external organizations your organization works with.
Internal Contacts:
Will be used as options for the “Requesting” and Lead” Investigators.
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