FAQ's - Downloads

 

 

Mac O/S - Viewing / Opening ZIP Files

The Mac O/S does not natively open password protected ZIP archive files which are used to download your Notes and Notebooks.

The error provided by the Mac O/S can be vague making it seem like the download was corrupted. 

Several paid software packages are available but for a FREE option, we suggest Keka. (http://www.kekaosx.com/en/doc.php)

What is the format of a Forensic Note if I download it?

Forensic Notes and Forensic Notebooks are both saved in PDF format and therefore readable on any device capable of viewing PDF documents.

Each Forensic Note and Forensic Notebook is associated with a digital Timestamp issued by an Independent and Trusted Timestamping Authority (TSA).

Forensic Notes and Forensic Notebooks are downloaded within a password protected ZIP archive to help ensure the security of your private information.

ZIP Archive - Format of a Forensic Note is a PDF sotred within a password protected ZIP Archive

 

How do I download a Forensic Note?

You can download the currently selected Forensic Note via:

Desktop:

  1. “Download Forensic Note” link
    - Located in the upper right corner of the screen (if visible)

Download icon within the “Selected Notebook” panel

How do I download a Forensic Note? Click Download Forensic Note

Mobile:

  1. Download icon within the “Selected Notebook” panel

How do I download a Forensic Note? Click Download Forensic Note icon on Mobile

NOTE: You MUST select the note you want to download prior to initiating the download process.

How do I download a Forensic Notebook?

You can download the currently selected Forensic Notebook via:

Desktop:

  1. “Download Forensic Notebook” link
    - Located in upper right corner of the screen (is visible)
  2. Download icon within the “Selected Notebook” panel

 How do I download a Forensic Notebook? Click Download Forensic Notebook icon

Mobile:

  1. Download icon within the “Selected Notebook” panel

 How do I download a Forensic Notebook? Click Download Forensic Notebook icon on Mobile

NOTE: You MUST have the Forensic Notebook root node selected to download the Notebook.

 

How do I extract the files from the downloaded ZIP file?

For details on how to extract the files from the password protected ZIP archive, please refer to our article “Extract Forensic Notes from ZIP”.

What happens if I forget the password I set for my ZIP archive downloads?

Desktop:

The password can be retrieved by hovering your mouse over the ‘eye’ symbol within the “Download Forensic Note” link.

Show password for ZIP Archives

Mobile:

Sorry, your password can’t currently be viewed on mobile devices.

Please log into your Forensic Notes account on a desktop and follow instructions above.

Why do I have to set a different password for downloading ZIP Archives from my login credentials?

You should always keep your login credentials safe & secure using a complex password. As with all sensitive accounts that contain private information, you should use a different password for each account.

Since your password is safely secured with Microsoft Azure B2C Active Directory, Forensic Notes does not have access to this information. As a result, we require you to provide a new password for downloading your sensitive files. And since security of your data is our #1 priority, we strongly suggest that you pick a different password or phrase than you normally use.

How do I validate a Forensic Note or Forensic Notebook?

You can validate a Forensic Note or Forensic Notebook three (3) different ways, including:

  1. Forensic Notes Validation Tool (drag & drop)
  2. Adobe Reader & Acrobat
  3. Digital Timestamp Certificate

The easiest solution is to use our proprietary Validation Tool (#1 option above).

Further information on validation can be found at:

https://www.forensicnotes.com/validation-test