FAQ Menu (tap to expand)
What is the format of a Forensic Note if I download it?
Each Forensic Note and Forensic Notebook is associated with a digital Timestamp issued by an Independent and Trusted Timestamping Authority (TSA).
Forensic Notes and Forensic Notebooks are downloaded within a password protected ZIP archive to help ensure the security of your private information.
How do I download a Forensic Notebook?
You can download the currently selected Forensic Notebook via:
Advanced Mode (Desktop):
- “Download Forensic Notebook” link
– Located in upper right corner of the screen (is visible) - Download icon within the “Selected Notebook” panel
Simple Mode (Mobile):
- Tap the ‘ellipsis’ (3 dots) menu button.
- Tap ‘Download’
- Select Download Options
- Enable password (yes / no)
- Set password if yes
- Type of Download
How do I download a Forensic Note?
Downloading individual notes will be coming soon to the Simple Mode / iOS / Android apps.
Advanced Mode (Desktop):
- “Download Forensic Note” link
– Located in the upper right corner of the screen (if visible)
Download icon within the “Selected Notebook” panel.
Simple Mode (Mobile):
Coming soon…
Currently you can only download the complete notebook in Simple Mode.
Mac Users
Opening & Viewing ZIP Files
Forensic Notebooks & Notes are typically downloaded in a password protected ZIP file. Unfortunately, Mac O/S does not natively open password protected ZIP files.
The error provided by the Mac O/S can be vague making it seem like the download was corrupted.
The solution is to use 3rd party software. For a FREE option, we suggest Keka.
Should I use the same password for downloading my Forensic Notes as my login credentials?
The simple answer is: NO!
You should always keep your login credentials safe & secure using a complex password. As with all sensitive accounts that contain private information, you should use a different password for each account.
Since your password is safely secured with Microsoft Azure B2C Active Directory, Forensic Notes does not have access to this information. As a result, we require you to provide a new password for downloading your sensitive files. And since security of your data is our #1 priority, we strongly suggest that you pick a different password or phrase than you normally use.
What happens if I forget the password I set for my ZIP archive downloads?
Advanced Mode (Desktop):
The password can be retrieved by hovering your mouse over the ‘eye’ symbol within the “Download Forensic Note” link.
Simple Mode (Mobile):
In Simple Mode, select the download Notebook option (explained above) and then tap the ‘eye’ symbol to view or change the current password.
Changing the password will only affect future downloads. It will have no affect on previously downloaded notebooks / notes.
How do I extract the files from the downloaded ZIP file?
How do I validate that a downloaded Forensic Note or Forensic Notebook hasn't been modified?
You can validate a Forensic Note or Forensic Notebook three (3) different ways, including:
- Forensic Notes Validation Tool (drag & drop) *recommended method
- Adobe Reader & Acrobat
- Digital Timestamp Certificate
Further information on the importance of validation and how it works can be found on Validation Page.