Contact sections include:
- External Contacts
- Internal Contacts
Important - See CMS Section Below: Internal & External Contacts will operate differently depending on your Case Management System (CMS) configuration (Private Industry vs. Law Enforcement).
External Contacts
Internal Contacts
CMS Configuration
The Case Management System (CMS) configuration will determine how each section of contacts is used.
Private Industry CMS
Internal Contacts: Will not be used in the CMS and can be used as a contact list for all internal employees within your organization.
External Contacts: Will match the organizations and contacts used within the CMS.
Law Enforcement CMS
